What is the new trade reporting system?
On June 23rd 2025, we added the ability to have trades be automatically reversed if someone you reported in the Trade License has been banned for 30 days.
What kind of trades can I have returned with this system?
Any trade that can be identified as a hack or scam can be reversed with this system. Please note that we still do not reverse trades that are either made with regret or made due to someone accessing your account due to device security (examples include a younger sibling accessing your device or leaving your account logged in on a public device).
Do I need to contact Adopt Me Support to get my pets or items back?
No. Once a trade is reported in-game using the Trade License or in the Safety Hub, this report has been given to our support staff who will investigate and handle the issue.
What if I reported a trade before June 23rd 2025?
If you reported a trade before June 23rd 2025 and it was still in the Trade License on that day, good news! Your trade report is still within our system and should be looked into. If the trade was reported but is no longer in the Trade License as of June 23rd 2025, we are unfortunately unable to assist as the data related to this trade no longer exists.
Is there a time limit on how long I have to report a trade?
The only time limit is how long it is in the Trade License. Once a trade leaves the Trade License, it can no longer be reported or reviewed. Beyond that, however, there is no time limit. Trades leave the Trade License after around 3-4 months depending on how frequently you trade.
How long does it take to get my pets or items back?
It can take a minimum of 30 days to receive a return on your pets or items. This is to allow the banned player a chance to appeal the ban.
I haven't heard anything regarding my trade report, what happened?
If you haven't heard anything regarding your trade report, it could be for one of the following reasons:
- 30 days has not passed yet
- The trade was determined to not be against our rules
- The player was banned but successfully appealed
At this time, we will only inform you if your report caused a player to be banned permanently from the game.
Are pets or items that have been returned tradeable?
At this time, anything returned through this system is permanently untradeable in order to prevent system abuse. As the system develops and we gather additional data and player feedback, this may change to an untradeable period in the future.
Am I limited on how many returns I can get?
No, there is no hard limit on how many returns you can get with this new system.
I still have an old trade on my profile but not in my trade license! Can I use this for a report instead?
Unfortunately, we are unable to accept trade records that are shown on profiles. This is due to technical limitations involving profile trades not having the necessary data for our support tools to reverse the trade.
Can I still contact Adopt Me Support to get a hack return through live chat?
No, in order to develop this new system further, we have temporarily closed our Hacked Returns queue for the month of July. You will still be able to get a return by reporting your trades in-game without the need to contact Adopt Me Support! We will have information in August regarding our future Support plans.