There may be some things that you need to check first before anyone needs to get involved.
It might be that you’re entering the Virtual Item Code in the wrong area. For all of our Virtual Item Code which come with a Jazwares toy, they redeem a virtual item for your Roblox avatar and so these need to be entered on the Roblox code redemption page. The in-game redemption kiosk is used for free Promo Codes that appear on occasion and your Virtual Item Code will not work here.
There is the possibility that the wrong Virtual Item Code is being inserted. Try typing it and verify it matches the code on the code token. If you are still having troubles try asking for assistance from a sibling, friend or relative.
If you bought a toy or Virtual Item Code from a third party re-seller, it is very possible that the Virtual Item Code may have already been redeemed, especially if it has been delivered already scratched off. Please keep in mind that all of the Virtual Item Codes are single use, and as such, we also do not recommend ever purchasing Virtual Item Codes separately.
If you bought a toy first hand and you’ve found the Virtual Item Code was redeemed, such as the Virtual Item Code being scratched off or the toy packaging opened, you should contact the seller and Jazwares here straight away and inform them that this may be a case of fraud.
If you’ve followed all of the guidance above, then its now time to get in contact with someone.
While we’d love to be able to assist in these times of need, unfortunately we don’t hold or have access to any spare Virtual Item Codes.
Instead, we recommend that you get in touch with Jazwares here, who we are partnered with to produce the Adopt Me toyline, to receive further assistance with your Virtual Item Code. Jazwares will be able to assist you with your Virtual Item Codes, after approval, for our plushies, toysets and figurines.
*Please note there is a limited supply of replacement codes.
If you’re looking for assistance with the Nerf Bee Blaster Virtual Item Code, you will need to contact Roblox and Nerf (Hasbro). If neither are able to assist, you may get in contact with us.
Please understand that we will not be able to provide you with a Virtual Item Code, so you will not be able to receive the Virtual Item (Bee Blaster avatar accessory) but we may be able to grant the in-game Bee Blaster.